Effective Date: October 2025
At PrintedPouch.in, we aim to deliver top-quality stand-up pouches and packaging materials with complete satisfaction. However, we understand that sometimes returns may be necessary. Please review our return policy below before making a purchase.
1. Eligibility for Returns
We accept product returns only if:
- The item received is damaged, defective, or incorrect.
- The issue is reported within 48 hours of delivery with valid photo or video proof.
- The product is unused, unopened, and returned in its original packaging.
Due to the custom nature of our printed and packaging products, returns are not accepted for:
- Incorrect size, color, or design ordered.
- Slight variations in print or color due to screen display.
- Products damaged after delivery or due to improper handling.
2. Return Process
Email us at printedpouchind@gmail.com within 48 hours of receiving your order. Attach clear images or videos showing the issue. Our support team will review your request and confirm eligibility for a return or replacement. Once approved, return shipping instructions will be shared.
3. Return Shipping
In case of a genuine defect or incorrect product, PrintedPouch.in will cover the return shipping cost. For all other return cases, shipping charges must be borne by the customer.
4. Replacement or Refund
Once the returned item is received and inspected, a replacement or refund will be processed within 7–10 business days. Refunds are issued only through the original payment method used during purchase.
5. Non-Returnable Items
Please note that the following products are non-returnable:
- Custom-printed or personalized packaging pouches.
- Opened or partially used pouches.
- Clearance or sale items.